Privacy Policy

Privacy Policy


  1. Parties

This contract is entered into between you and Sapa Dragon Hotel, a 100% Vietnamese owned company, organized under the Law on Foreign Investment in Vietnam, under Investment License N° 011022000134 on June 22, 2011, as further amended. The present Standard Internet Terms & Conditions apply only to bookings made via our web site:

  1. Provision of the services

Sapa Dragon Hotel agrees to supply to you part or all of the following services: accommodation, transportation and packages, on terms and conditions of the Standard Internet Terms and Conditions and on terms and conditions of the Specific Internet Terms and Conditions.

By accepting the Standard Internet Terms & Conditions, you accept the applicable Specific Internet Terms & Conditions. The Specific Internet Terms & Conditions are written on the Sapa Dragon Hotel website, in the pages describing the corresponding Sapa Dragon Hotel services.

In the event of any conflict between the present Standard Internet Terms & Conditions and the Specific Internet Terms & Conditions, the following order of precedence shall apply but only to the extent of such conflict:

Specific Internet Terms & Conditions

Standard Internet Terms & Conditions

  1. Rates

All the rates given are at the discretion of Sapa Dragon Hotel, and may be revised at anytime, upon Sapa Dragon Hotel' decision, without any notice.

Room rates are for one room for one night (single or double occupancy) including breakfast however exclusive of government tax and service charge.

Package rate are per person based on a twin-share occupancy and excluding of local government taxes and service charges. Packages cannot be used in conjunction with other promotional programs.

  1. Child policy


Free of charge up to two children under 12 years old, staying in the parents' or guardians' room and using the existing bedding. Breakfasts will be chargeable (see meal rates below).

Extra bed / Sofa bed:

Children requiring extra bed or sofa bed will be charged 20US$ per bed, inclusive of breakfast for up to maximum 2 children between 5 and 12 years old.


Free of charge on buffets for children under 5 years old. 50% off on buffets for children between 5 years and 12 years old. 20% off on Gala Dinner buffets for children between 5 and 12 years old. 50% off regular "A la carte menu" for children between 5 and 12 years old with children’s portion; full price will be charged if ordering from the regular “Kids Menu”.

  1. Tax and Service Charge

Sapa Dragon Hotel reserves the right to adjust the tax and service charge without prior notice in the event of alterations by the government. All the rates are exclusive of tax and service charge, unless stated otherwise in the Specific Internet Terms & Conditions. For tax and service charge information, please refer to the Specific Internet Terms & Conditions.

  1. Reservations

Through our online booking system, you will be able to check room availability and make your booking. For peace of mind, you will receive by email a reservation confirmation, including the details of your reservation. It is recommended that you keep a copy of this reservation confirmation, preferably by printing the page.


In the event that you have to modify or cancel your booking, please contact our reservation office as specified in your reservation confirmation.

  1. Guaranteed Reservations

By securing your online reservation with a credit card, your reservation is guaranteed. All reservations made through our website must be guaranteed by a major credit card ( Visa Card, Master Card).

  1. Cancellation & No Show Policy

If there is a cancellation of a room or package reservation less than 7 days prior to the arrival date, Sapa Dragon Hotel reserves the right to impose a one night room charge for all rooms or packages reserved. Cancelling less than 24 hours prior to the arrival date or not showing will incur full charge for all rooms reserved.

  1. Transfers

Prices are subject to change without notice

Prices are exclusive of tax and service charge (subject to change without notice)

Cancellation of transfers made less than 24 hours in advance, will be charged the full cost of the transfer

For transfer rates per person: free of charge for children under 5 years old, using parents' seats. 25% off on adults' rates for children between 5 and 12 years old

Transfers are reserved for hotel guests only

  1. Check In, Check Out and Reservation Extensions

Check in time is from 14:00 PM, and check out time is at or before 12:00 PM (noon).

If your arrival is early in the day and you prefer immediate access to your room before 14:00 PM, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage and make our facilities available for you to freshen up.

Extension of check out time is subject to availability and will be charged as follows:

Check out until 18:00 PM: 50% of the prevailing rates (subject to a possible rate change)

Check out after 18:00 PM: 100% of the prevailing rates (subject to a possible rate change)

Extensions will require a new reservation for the additional date(s) and will be subject to availability and prevailing rates.

  1. Responsibilities

Cancellation by Us:

Sapa Dragon Hotel may be obliged to cancel travel arrangements due to circumstances beyond its control. These may be for reasons of force majeure (cancellation/alteration of domestic scheduled services, technical problems with transportation, contamination, closure of airport or train stations, war [whether declared or not], threat of war, riots, civil disturbances, strikes, disasters, terrorist activities or threat of such, etc).

In such cases, Sapa Dragon Hotel shall inform direct clients without delay and shall offer clients the choice of alternative dates or a full refund of all money paid.

Our Responsibilities:

Apart from the accommodation and services directly operated by Sapa Dragon Hotel, Sapa Dragon Hotel do not own or operate all of the accommodation, transport or other facilities used in connection with its packages.  Sapa Dragon Hotel therefore cannot accept liability for negligence of the staff of these organizations. Sapa Dragon Hotel make arrangement with hotel partners, transportation companies and other independent parties to provide you with the travel arrangements you purchase. These parties are independent suppliers over whom Sapa Dragon Hotel have no direct control.

Sapa Dragon Hotel is not liable in the event of any failure by any person or company to render any transportation, accommodation or other travel service to be provided on the journey, or for expenses incurred due to delays caused by the weather, strikes, war, civil disturbances, natural disasters, flight delays, government actions, mechanical failures or any act of God.


Sapa Dragon Hotel cannot assume any responsibility for flight delays, cancellations or missed connections and are not liable for any expenses or consequences resulting there from, and such expenses shall be borne by the client.

The participant waives any claim against Sapa Dragon Hotel for any damage to, or loss of, property, or injury or death, due to any act, or negligence of any airlines, surface transportation companies, hotels' partners or any person rendering any of the services or accommodation included. In case of death or injury, loss or damage to property on board a means of transportation not owned and managed by Sapa Dragon Hotel, the passenger accepts to waive any right of action against Sapa Dragon Hotel since any claim shall be solely pursued against the owner of the vehicle, according to the law of the country in which these services are rendered.

Sapa Dragon Hotel cannot be held responsible for any claim, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from any act or omission of any independent party providing services. Sapa Dragon Hotel shall take all reasonable steps to ensure that organizations providing services maintain standards which are acceptable within the norm in each locality.

In the event of a service being withdrawn by any of its suppliers, Sapa Dragon Hotel shall have no responsibility beyond refunding all monies paid by the participant. Payment for reservations on any Sapa Dragon Hotel’s accommodation or packages shall constitute consent to all the provisions in the Terms and Conditions published herein.

  1. Effective date of the contract

The contract shall be effective upon the booking, considering that no reservation on the Sapa Dragon Hotel website is possible, unless you have read and accepted the present Standard Internet Terms & Conditions.

  1. Governing law and jurisdiction

The law governing the contract is the law of Vietnam. Any dispute, controversy or claim relating to the contract shall be resolved by one or more arbitrators appointed in accordance with the Rules of Conciliation and Arbitration of the Vietnam International Arbitration of the Chamber of Commerce.